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Harbor

Last updated 10 November 2026

Terms of Service

These terms apply when you create a Harbor account or use a booking site built with Harbor. By using Harbor you agree to them. If you use Harbor for a business, you agree on behalf of that business.

1. What Harbor does

Harbor gives service businesses a booking website, online deposits through Stripe, a customer list, quotes and invoices. Harbor provides the software. The business you book with provides the service, sets its own prices, deposit and cancellation rules, and is responsible for the work it does.

2. Accounts

  • You must give accurate details and keep your sign-in secure. You’re responsible for activity on your account.
  • One account runs one business. You must be at least 18 and able to enter a contract.
  • Everything on your booking site, including packages, prices, photos and any promises you choose to show, must be accurate and lawful. You must hold any licences or insurance your site says you have.

3. Plans, trial and billing

  • New accounts get a 3-day free trial with every feature. You add a card to start the trial and aren’t charged until it ends. Cancel before it ends and you pay nothing.
  • Harbor Pro costs US$49 a month and Harbor Studio US$99 a month (plus any applicable taxes). All Harbor prices are in US dollars. Plans are billed in advance through Stripe and renew automatically until you cancel. If your card is in another currency, your bank may add a conversion fee.
  • AI features use credits. Every account receives 300 credits once. Pro includes 1,500 and Studio 7,500 credits each calendar month; unused plan credits don’t carry over. Purchased credit packs don’t expire and aren’t refundable once used. A request’s cost depends on the model and effort you choose and is shown before it runs.
  • AI-written copy is a draft for you to check. You’re responsible for what your site says, including any claims, prices or reviews you add.
  • You can cancel any time from Billing. Pro stays active until the end of the period you’ve paid for. We don’t refund part-used periods, except where the law requires it.
  • Without Pro, your site stays up on the free plan, which accepts up to 20 online bookings a month. After that, online booking pauses until the next month.
  • We may change prices with at least 30 days’ notice by email. The change applies from your next billing period.

4. Deposits and payments to businesses

  • Deposits are paid by customers to the business, processed by Stripe. Businesses must accept Stripe’s terms to take deposits, and Stripe pays them out directly.
  • Harbor isn’t a party to the agreement between a business and its customers. Refunds, cancellations and disputes about a service are between them. Businesses can refund deposits from their Harbor dashboard.
  • If a deposit arrives for a booking that no longer exists, for example after a cancellation, Harbor refunds it automatically.

5. Acceptable use

Don’t use Harbor to break the law, mislead customers, send spam, sell prohibited goods or services, interfere with the service, or access other people’s data. We may suspend sites that do.

6. Your data

You own the content and customer data you put into Harbor. You give us permission to host and process it to run the service. Our Privacy Policy explains how we handle personal information. You can export or delete your data by contacting us.

7. Availability and changes

We work to keep Harbor available and your data safe, but we can’t promise the service will be uninterrupted or error-free. We may improve or change features over time and will give notice of changes that significantly reduce what you’ve paid for.

8. Liability

Nothing in these terms excludes rights you have under the Australian Consumer Law or other laws that can’t be excluded. Otherwise, to the extent the law allows, Harbor isn’t liable for indirect or consequential loss, and our total liability to a business is limited to the fees it paid us in the 12 months before the claim.

9. Ending your account

You can stop using Harbor at any time. We may suspend or close an account that breaches these terms, with notice where reasonable. On closure your site goes offline and we delete your data within 90 days, except records we must keep by law.

10. General

These terms are governed by the laws of Australia. We may update them; if a change is significant we’ll email account owners before it takes effect. Questions: support@harbor.nz.